1. Introduction

Thank you for shopping with Polashi Somahar. We value customer satisfaction and aim to provide quality products and services. This Return and Refund Policy explains the conditions under which returns, exchanges, or refunds may be accepted.

By placing an order with us, you agree to the terms outlined in this policy.

2. Eligibility for Returns

A return request may be accepted under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The issue is reported within 48 hours of receiving the product

  • The product is unused, unaltered, and in its original condition

  • Original packaging, tags, and accessories (if any) are intact

3. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Products damaged due to customer misuse

  • Items returned after the allowed time period

  • Products without original packaging or proof of purchase

  • Customized or special-order items (if applicable)

4. Return Process

To request a return, please contact us with the following information:

  • Order details

  • Reason for return

  • Clear photos or videos (if the product is damaged or incorrect)

Once your request is reviewed and approved, further instructions will be provided.

5. Refund Policy

Refunds are processed only after the returned product is received and inspected.

  • Approved refunds will be issued through the original payment method

  • Refund processing time may take 7–10 business days, depending on the payment provider

  • Shipping or delivery charges are non-refundable, unless the return is due to our error

6. Replacement Policy

If eligible, we may offer a replacement instead of a refund based on product availability. Replacement delivery time may vary depending on stock and location.

7. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders:

  • Refunds will be issued via mobile financial services or other agreed methods

  • Accurate payment details must be provided to process the refund

8. Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, cancellation is no longer possible.

9. Shipping Responsibility

Customers are responsible for safely packaging returned items unless the return is due to our mistake. We are not responsible for items damaged during return shipping.

10. Policy Updates

Polashi Somahar reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on the website.

11. Contact Information

For any questions regarding returns or refunds, please contact us:

Business Name: Polashi Somahar
Email: polashisomahar@gmail.com
Business Phone: 01718883918
WhatsApp: 01618883918
Address: Gazipur, Bangladesh