1. What is Polashi Somahar?

Polashi Somahar is an online-based business providing products to customers across Bangladesh. We focus on quality, customer satisfaction, and reliable service.

2. How can I place an order?

You can place an order by:

  • Ordering directly through our website

  • Contacting us via phone or WhatsApp

  • Messaging our official Facebook page

Our team will guide you through the order process.

3. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD)

  • bKash

  • Nagad

  • Rocket

Payment details will be shared during order confirmation.

4. Do you offer Cash on Delivery?

Yes, we offer Cash on Delivery (COD) in selected areas across Bangladesh.

5. How long does delivery take?

Delivery time usually depends on your location:

  • Inside major cities: 2–4 working days

  • Outside cities: 3–7 working days

Delivery times may vary due to courier service conditions.

6. Are there any delivery charges?

Delivery charges may apply depending on your location and product type. Any applicable delivery fee will be communicated before order confirmation.

7. Can I cancel my order?

Orders can be cancelled before shipment.
Once an order has been shipped, cancellation is no longer possible.

8. What is your return and refund policy?

We accept returns only if:

  • The product is damaged, defective, or incorrect

  • The issue is reported within the specified time

Please refer to our Return and Refund Policy page for full details.

9. What should I do if I receive a damaged or wrong product?

Please contact us immediately with:

  • Your order details

  • Clear photos or videos of the issue

We will review the case and provide a suitable solution.

10. Do you provide product warranty?

Warranty availability depends on the product. If a product includes a warranty, it will be clearly mentioned in the product details.

11. Is my personal information safe?

Yes. We take customer privacy seriously and protect your information according to our Privacy Policy.

12. How can I contact customer support?

You can reach us through:

  • Email

  • Phone call

  • WhatsApp

  • Facebook page

Our support team will respond as quickly as possible during business hours.

13. Do you operate from a physical location?

Yes. Our business is based in Gazipur, Bangladesh.

14. Can prices change after I place an order?

No. Once your order is confirmed, the price will remain the same. Prices may change for future orders.

15. What should I do if I have more questions?

If your question is not listed here, please feel free to contact us directly. We are always happy to help.

Contact Information

Business Name: Polashi Somahar
Email: polashisomahar@gmail.com
Business Phone: 01718883918
WhatsApp: 01618883918
Address: Gazipur, Bangladesh